Capitoline quality management statement

Capitoline LLP is committed to providing services of the highest quality to our customers and to this end we will;

Agree with the client exactly what services we will provide and to what timescale
Agree with the client exactly what documentation is expected and in what format
Not start work until an official order has been supplied by the client
Make clear in advance our costs and fee structure
Not change anything from the original specification without a ‘change notice’ being received from a party authorised to instruct a change
Conduct ourselves on the client’s premises in a professional manner and according to the client’s local health & safety and other requirements
Always act with the provision of health and safety for our clients, ourselves and members of the public
Only send employees with the appropriate training to the client’s site
Maintain liability and professional indemnity insurance to cover our activities
Provide independent advice to the best of our abilities unless we declare beforehand any associations with any other supplier
Keep our client’s information confidential
Act in a non-discriminatory way to our employees, suppliers and clients

Policies